Freight Broker Tips: Becoming a More Efficient Shipper

As your freight broker, Arrowlines is committed to providing the highest level of service possible. Your satisfaction is our number one priority, and to help ensure success we have compiled a list of tips that can be utilized on your end to make that a certainty.

Timely pick up and delivery, and thereby a seamless flow of goods can be assisted by simply:

• Building trust at the onset of the relationship. Do everything you can to work together in a positive manner. This will in turn provide even better customer service.


• Evaluating your requirements and expectations of your freight broker. Are your terms realistic?


• Paying bills on time.


• Remembering that freight brokers pay drivers to drive. Try not to pull them off the road to inquire about freight information unless necessary.


• Negotiating terms at the onset of the relationship. It is helpful for both parties to determine if cash payment will be received or if you could be granted credit.


• Requesting an original bill of lading (BOL) but being flexible about its receipt. Sometimes, providing a BOL can be difficult.


• Providing accurate data about shipment weight, measurements, and customs clearance requirements. The DOT will stop a carrier that presents wrong information.


• Remembering that shippers are responsible for cargo and should provide proper information and documentation.
  

Remembering these few simple tips when dealing with your freight broker will help ensure a smooth process.